faqs - customer service and product care

contact email:  [email protected]

contact number:  772-777-0715

Is waist training safe?
Yes! Please remember to use common sense. It is very important to wear your correct size and not a size or two smaller, as you will be EXTREMELY uncomfortable! Have fun with waist training, but don't take it to the extreme! Our waist trainers are meant to ENHANCE your body, not to alter it to extreme measures! ; )

How long should I be wearing my waist trainer at a time?
We recommend wearing it for 8-10 hours per day

How am I supposed to wash my waist trainer?
Hand wash with a mild detergent in warm water, and let air dry. Washer/Dryer use is not recommended. Hand wash every few days or as needed.

Will I lose weight if I wear my waist trainer daily?
Waist training can give you that extra edge for a slim, sexy hourglass shape that so many women desire, but it's important to remember that a balance of diet, exercise, and a healthy lifestyle will optimize your results!

Is this a secure site?

Absolutely.  All credit card information is encrypted and never stored.  All payments go through verification process to decrease the risk of fraudulent payments. 

Where are you located, and where do you ship?

We are located in FLORIDA, USA, and we offer worldwide shipping. ALL PRICES ARE IN US DOLLAR.

Are your waist trainers made in Colombia?

YES! We only sell the highest quality 100% authentic Colombian made fajas.

What if ordered the wrong size? Can I exchange?
We do offer a one-time size exchange. Please refer to 'exchange info' located at the bottom of our home page.

Can I cancel my order after it's already placed?
We have a strict no cancellation policy. Once an order has been successfully placed, it immediately goes into processing and cannot be canceled.

How long will it take to receive my order?
It generally takes 2-3 business days for orders to process and ship. Please allow more time for orders placed outside of the USA due to airmail travel and customs clearance.

How can I track my order?
Once your order has been prepared for shipment, you will receive your tracking number via email.